Processing & Delivery Lead Time
All bespoke customised pieces are made to order and it takes time to produce.
Use the standard production and delivery lead time to estimate when your order will arrive at your doorstep.
When order is completed and mailed, you will receive the tracking reference for your order via email.
Please note that we work on standard business days.
Dates are approximate and are subject to changes with holidays, festive seasons, etc.
International orders exclude customs and may be subject to further delays.
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Doorstep Courier (by J&T Express) |
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(FREE for order above SGD80) |
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Doorstep Courier |
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(Selected countries only) |
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(Expedited) |
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exact shipping charges and date of delivery |
We cannot guarantee the order will arrive within stipulated time frame, as it is subject to custom clearance.
^ Local expedited delivery rate may subject to changes, depending on time/day/location.
Enjoy complimentary shipping with order purchase above SGD 80.
Stantard shipping fee is SGD3.50.
Doorstep courier will be used for delivering your order.
You may track your parcel here.
To avoid limited tracking and lost mail, all International orders are shipped with DPEX/Amarex/Fedex that provides full tracking updates.
Tracking reference number will be updated in the system after order is completed and mailed.
Delivery time provided is only an estimation, as it excludes customs and may be subjected to unexpected delay.
Taxes, duty fees and custom charges may apply for some countries. These fees are not inclusive in the shipping fee and we are not liable for such charges.
Shipping rates for selected countries are as follow.
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COUNTRIES |
SHIPPING RATES (SGD) |
DELIVERY PROVIDER |
ESTIMATED SHIPPING TIME |
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Malaysia |
$18.00 |
DPEX / Amarex |
4-10 business days |
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Australia |
$30.00 |
Amarex |
3-6 business days |
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United States |
$30.00 |
Amarex / Fedex |
4-7 business days |
Incorrect Address/Lost Packages
All orders will be shipped to the address provided by the customers.
Please ensure the shipping address is accurate and complete to avoid any delay or lost mail.
We shall not be liable for any lost packages due to incorrect/missing details of address provided.
Taxes, Duties fees, Custom charges
International order may be subject to country’s taxes, duty fees and/or custom charges.
These fees are not included in the shipping fees and we are not responsible for these charges.
It is the customer’s responsibility to be aware of the charges that may occur at the time of delivery for imported goods.
