Exchange & Returns
We are here to help you if you have any issues with your order.We offer an exchange or return for non-customised jewellery item(s) purchase within 14 days, with the exception of:
• Sale items
• Stationery products i.e greeting card
• Gift wrapping and gift boxes
Returns for non-customised jewellery item(s) is done in the form of store credits that can be used for future purchase.
We do not accept returns by cash.
IMPORTANT: We are unable to offer exchange or returns for customised jewellery items.
Returns will be valid if:
• It is done within 14 days from date of receiving the order
• Jewellery item(s) is unworn and in original condition
• Jewellery item(s) comes with original packaging
If the returned item(s) fails to meet the above criteria, we reserve the right to reject the return request.
How to return?
To proceed with a return, please email us your request and fill in the return mail form provided.Kindly arrange to send your item(s) back to us only after receiving the confirmation and approval of the return request.
Customers will bear all shipping charges incurred to return the item(s) back to us.
We offer an exchange for all jewellery item(s) purchase within 14 days when:
• Your item is damaged/defect
• We sent a wrong item
Engraving error (mistake made by us)
A snapshot of the item(s) is required for us to review the request.
In the event that an exchange is not available, we will refund the value of the item back to your account in store credits.
For exchange due to the above situation, we will bear all shipping charges incurred.
• Your item is damaged/defect
• We sent a wrong item
Engraving error (mistake made by us)
How to exchange?
To proceed with an exchange, please email us to notify and complete the exchange form provided.A snapshot of the item(s) is required for us to review the request.
In the event that an exchange is not available, we will refund the value of the item back to your account in store credits.
For exchange due to the above situation, we will bear all shipping charges incurred.
If your jewellery piece is not fitting perfectly, we are happy to offer a one-time free resizing/alteration, within 14 days from date of purchase.
Charges will apply for subsequent resizing/alternation request.
Customers will have to bear all shipping charges incurred to return the item(s) back to us.
To send the resized item back to you via doorstep courier, a SGD3.50 shipping fee is applicable.
Charges will apply for subsequent resizing/alternation request.
How to process a size exchange?
To proceed with a size exchange, please email us to complete the resize form.Customers will have to bear all shipping charges incurred to return the item(s) back to us.
To send the resized item back to you via doorstep courier, a SGD3.50 shipping fee is applicable.
Though lots of love and care goes into our jewellery to make sure it’s built to last, we know accidents. happen
We are happy to provide free lifetime repair service for all disconnected jump rings, chains and clasp.
For replacement of chains and parts, charges may apply. Kindly reach out to us for a quote.
To proceed with a repair, please email us with photos of the condition of the jewellery for us to assess.
Customers will have to bear all shipping charges incurred to return the item(s) back to us.
To send the repaired item back to you via doorstep courier, a SGD3.50 shipping fee is applicable.
Note:
We do not offer re-plating service. Wear and tear/fading of plating is not within repair scope.
We reserve the right to reject any repair/fixing if we deem it is beyond repair.
We are happy to provide free lifetime repair service for all disconnected jump rings, chains and clasp.
For replacement of chains and parts, charges may apply. Kindly reach out to us for a quote.
To proceed with a repair, please email us with photos of the condition of the jewellery for us to assess.
Customers will have to bear all shipping charges incurred to return the item(s) back to us.
To send the repaired item back to you via doorstep courier, a SGD3.50 shipping fee is applicable.
Note:
We do not offer re-plating service. Wear and tear/fading of plating is not within repair scope.
We reserve the right to reject any repair/fixing if we deem it is beyond repair.
