FAQ

General Questions

How can I contact you?

Do you have a physical shop?

Does my order include gift wrapping/gift box?

Will the Jewellery tarnish or rust?

I can't log in to my account

Shipping & Delivery

What is the production lead time?

What is your shipping fees?

How long does shipping take?

Orders

How do I customise my order?

Can I engrave on both sides of the pendant?

How do I know which is the perfect size for me?

What are the engraving options available?

I need an item urgently. Can you expedite my order?

Can I cancel an order?

What is your Return Policy?

What if my jewellery doesn't fit?

My item broke, are you able to fix it?