Do you have a physical shop?
Does my order include gift wrapping/gift box?
Each jewellery will be nicely packed with a reusable jewellery pouch, good for gifting.
If you require a gift box, gift wrapping option is available at SGD 3.50.
Radiance Collection pieces come with complimentary gift box.
Will the Jewellery tarnish or rust?
With proper jewellery care, the Jewellery are generally lasting.
Jewellery will not rust, as the base material is made of stainless steel.
Our stainless steel pieces are made with quality IP (ion plating) which is more durable than regular plating.
Wear and tear is inevitable over time and plating on the surface may fade.
It also depends on individual's body acidity, which accelerate the fading of the plating.
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Shipping & Delivery
What is the production lead time?
All custom pieces are made to order, specifically for you, and takes time.
Our current production time is 3-5 business days, excluding shipping time.
Production time may be subjected to changes due to high order volume during peak season.
Do allow longer lead time during peak period.
What is your shipping fees?
We offer complimentary shipping for orders above SGD80
Standard shipping fee is SGD 3.50
*door step delivery with tracking reference
Shipping fees for International orders depends on countries and region.
For more details, kindly refer to our shipping and delivery page.
How long does shipping take?
NOTE: Shipping time excludes production time.
Local (Singapore) orders are shipped via door-to-door courier service. (J&T Express)
Delivery lead time is 2-3 business days from day of courier collection.
International orders, are shipped via various logistic partners, depending on country and region.
We work with partners that are able to provide full tracking status to ensure a smooth delivery.
Shipping delivery times can vary between 1–4 weeks.
For more information on shipping and delivery, please refer here.
How do I customise my order?
We have made the process hassle free for you.
Once your have chosen your design, click on the "Customize and Buy" button.
Complete the customisation form and you are good to go!
For engraving options, fonts and symbols choices, you may refer here.
Can I engrave on both sides of the pendant?
Engraving can be done on both sides, only on selected designs, via laser engraving only.
If you wish to include a back engraving, leave your request at the “Additional Request” text box when placing your order.
Unfortunately, we are unable to offer both sides engraving via hand stamping.
Hand stamping is a high impact process whereby each character is individually hammered onto the pendant/plate.
This will leave slight burred marks on the reverse side, hence not ideal for both sides engraving.
What are the engraving options available?
Here at Mienlabel, we offer you the best of both worlds.
— Laser Engraving —
A machine engraver, produce flawless and highly precise finishing.
As the process is computerised, we are able to offer more fonts and symbols choices for you.
TIPS: Laser engraving is suitable for those who prefer perfection in engraving and would like to
get creative with different fonts and symbols.
— Hand Stamping —
Hand-stamping is a traditional smithing technique that offers an artisanal and one-of-a-kind look.
Each character is done one at a time — by hand, using special metal punches.
As engraving is done 100% by hand, the depths and kernings of each letter may not be perfectly aligned.
This gives our hand stamped keepsake piece its organic look and charm.
TIPS: Hand stamping is widely loved by those who appreciate the artisanal and organic look
— the imperfectly perfect jewellery.
I need an item urgently. Can you expedite my order?
We will be happy to expedite your order as long as the item is in stock.
For same day/next day expedition, express shipping fee is applicable.
For expedition of order, kindly reach out to us for confirmation before placing your order.
Can I cancel an order?
Once an order is placed online, it will proceed to our workshop shortly after.
We usually require you to get in touch within a few hours of ordering.
We are unable to process any cancellation once the order has been processed.
What is your Return Policy?
All customised jewellery are final sale and non exchangeable.
In the case where your non-custom piece isn’t working out well for you, we offer a one time return or exchange of item within 14 days from date of purchase.
All returns are done via store credits that can be used for future purchase. We do not accept returns by cash.
To proceed with a return, please click here.
What if my jewellery doesn't fit?
My item broke, are you able to fix it?
We provide complimentary lifetime repair service for all disconnected jump rings, chains and clasp.
For replacement of chains and parts, charges may apply. Kindly reach out to us for a quote.
For more details on repair, please refer to our Repair Policy.