GENERAL
How do we contact you?
We can be reached via email : hello@mienlabel.co
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Where are you located?
We are from sunny island Singapore. :)
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Do you ship worldwide?
Yes we do! We ship to countries all over the world, at an attractive international shipping rates.
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How long does it take for my order to reach me?
As all orders are individually customised upon order, a general lead time is about 3 to 5 working days for us to complete. Local delivery usually takes about 1-3 working days.
Please expect to receive your order within 4-8 working days.
For international orders, please expect 7-21 working days for shipping lead time. (Express International Shipping takes 2-3 working days)
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I need the item urgently, can my order be expedite?
For expedited order (to be ready within 1-3 working days), please drop us an email at hello@mienlabel.co to check if we can accept the expedite order.
We reserved the right to reject taking in your order if we are unable to meet your expected dateline.
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Do you have a physical store ?
Right now we do not have a physical retail storefront, as we work from our home studio. If you love to see and feel our designs, you can always hop by to one of our stockists.
We also take part in ad hoc public events, so do catch us around if possible.
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Can I cancel an order?
Once an online order is received, we will proceed it to our studio to start customisation. We will advise any cancellation of order to be made before the order is being processed.
We regret that any order being processed cannot be cancelled.
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Do you offer gift wrapping?
Jewellery comes with our brand's gift box. If you need to leave a note for the recipient, please indicate it at the order note during checkout so that we can include the handwritten note together.
We do not offer additional gift wrapping on top of this.
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I ordered a wrong size for my item, can i do an exchange?
We understand that sometimes it might get a little tricky getting the sizes right, especially if it's for a gift. We offer a free 1-time resizing. You can read more about it under our exchange policy here.
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Why has the Normal Mail Shipping option been removed?
Normal Mail parcel does not has tracking reference when shipped. This has created ambiguity in the shipping process and the lack of control and knowledge of the order's status. We are equally helpless whenever we received enquiry of lost/delayed mail. With this in consideration, we have decided to remove such risks and ambiguity, so that you can shop with a peace of mind.
To benefit more customers, we have also revised the criteria to enjoy free courier delivery with purchase above SGD55 (local orders), instead of SGD80.
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ABOUT JEWELLERY
What is the material used for the jewellery?
Most of our jewellery are made of stainless steel, unless otherwise stated. They are hypoallergenic and are suitable for sensitive skin. Some of our designs may also include charms made of brass with plating, genuine leather cord, etc. We also carry an exclusive collection of designs made of gold filled/sterling silver.
All materials used for each design will be indicated on each product page.
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Can I wear the jewellery to shower?
We definitely will not advise to do so. Remove jewellery to shower/exercise/sleep to avoid accelerated tarnishing and snagging of chains by accident.
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Will the jewellery tarnish?
Our jewellery uses industrial IP plating hence are made more durable as compared to normal plating. However, plating will eventually fade/tarnish over time. How long the plating can last varies and depends on individual's use and care. Proper jewellery care is encouraged to ensure they last a longer time. If you are looking for something that will not tarnish, opt for the silver tone as they are not plated on their surface.
You may also like to consider our gold filled series as they are tarnish resistant.
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What method of engraving is used?
We use traditional hand stamp technique to customise our jewellery pieces. Each piece is hand stamped by us at our studio. Hand stamped jewellery is one of a kind as there will be no two pieces that will look exactly the same. Their organic look makes them unique and adds life to the design. This is something you cannot achieve with a machine engraved/mass produced pieces.
However if you are a perfectionist and are very particular over perfect alignment and depths of imprint, our designs may not be suitable for you.
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CUSTOMISATION
Can all designs be customised?
Most of the designs can be customised. You can refer to 'Customisation' tab to check if the design is available for customisation.
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How do I go about customising an item?
Shop from our collection and choose the design you will like to customise. On each product page, you can select various customisation options from the lists. Options include the fonts suitable for that design, text finishing, text positioning (if any) and a text box to insert your customised text.
Detailed information is provided at the 'Customisation' tab on each product page. We recommend you to look through it to ensure that your customisation details are in place, before submitting your order.
If you still face difficulty or have a more complicated customisation request, feel free to contact us. We will be happy to discuss and work out the design for you.
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Am I able to preview my customisation?
Unfortunately we are unable to support this feature right now. However, you can have a look at our instagram/facebook page to view more completed pieces that we have done for our customers. This is give you a gist and idea how the design usually look.
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Will i get a confirmation after submitting my order?
If the customisation details provided is straight forward and falls within given criteria (i.e within maximum number of characters allowed), we will process the order as per given instruction. This will reduce any delay in processing the orders for you. However, if there is anything we are unclear about your customisation request, We will definitely reach out via email to clarify with you before processing your order.
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Why are the text customised not perfectly aligned?
For all customised pieces, we use hand stamp technique to engrave each character onto the jewellery. This technique involves hammering each character individually onto the jewellery piece by hand, using a metal stamp.Therefore, it is inevitable to have slight inconsistencies in the alignments, spacing and the depth of imprints. This is the nature and organic beauty of hand stamped jewellery and be assured that no two pieces of jewellery will be exactly the same. This is NOT to be considered as defect.
