How can we contact you?
We can be reached via email : firstname.lastname@example.org
Where are you located?
We are from sunny island Singapore. :)
Do you ship worldwide?
We ship to most of the countries around the world. Refer here for more information.
How long does it take to receive my order?
I need the item urgently, can my order be expedite?
Do you have a physical store?
We do not have a physical retail storefront, as we work from our home studio. If you love to see and try on our designs, you may visit one of our stockists.
Can I cancel an order?
Once an online order is received, we will proceed it to our studio to customise it. We regret that any order being processed cannot be cancelled.
Do you offer gift wrapping?
Jewellery comes with our brand's gift box. If you wish to leave a message for the recipient, please indicate it at the "Order Comments" field during checkout. We will include the handwritten message in the gift box.
I ordered a wrong size for my item, can i do an exchange?
We understand that sometimes it might get a little tricky getting the sizes right, especially if it's for a gift. We offer a free 1-time resizing. Read more about it under our exchange policy here.
What is the material used for the jewellery?
Can I wear the jewellery to shower?
Will the jewellery tarnish?
Can I customise text on the jewellery?
Of course! Most of the designs can be customised. You can refer to 'Customisation' tab to check if the design is available for customisation.
How do I request for customisation?
What method of engraving is used?
We now offer both Laser Engraving and Hand Stamping options.
Laser engraving provides precise engraving finishing. This is highly popular and widely used in retail boutiques by renowned brands. If you are a perfectionist, please opt for Laser Engraving.
Hand stamping is an artisanal technique for engraving. Each character is carefully hammered onto the jewellery by hand, making it even more special because there will be no two pieces that will look exactly the same. The depths and kernings of the text may not be perfectly aligned, adding to the organic look and charm of the jewellery. This is well appreciated by customers who values uniqueness and looking for something that feels more personal.
Am I able to preview my customisation?
Unfortunately we are unable to support this feature right now. However, you can have a look at our instagram/facebook page to view more completed pieces that we have done for our customers. This is give you a gist and idea how the design usually look.