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Exchange and Warranty

EXCHANGE AND RETURNS

For all personalised items, we are unable to do a refund. 


However, exchange and returns are valid for the following situations:

1. Wrong item / size sent
2. Defect / damaged Item sent
3. Customisation detail is wrong (mistake made by us)


Please note that ALL exchanges are valid for:
• 7 days from the date of delivery.
• items in brand new, unworn and original condition. We will not be able to process any exchange for used/worn items/ items not in original condition.


We apologised if we have overlooked and made mistake in your order.
To process an exchange, please drop us an email at hello@mienlabel.co to communicate. A snapshot of item is required for review
Upon approval, we will send the replacement piece to you when we receive the wrong/defected item.
We reserve the right to accept or reject any exchange/returns based on assessment of the product shown to us.


For exchanges made for the above situations, shipping costs for replacement item and for returned item will be borne by us. 
Please furnish us with your receipt so that we can reimburse back to you the shipping fee you incurred. (Shipping fee via Singpost Normal/Registered Mail ONLY)

 


SIZE EXCHANGE

If you ordered a wrong size and wish to change for a right size, we are happy to do the exchange for you. However, shipping fee (both ways) will be borne by you.

Exchange for size is free of charge for first time only. Subsequent request for resizing is chargeable at a nominal fee of SGD8.

Please drop us an email at hello@mienlabel.co if you wish to do a size exchange. Our team will assist you from there. 



In the event that the item is not available for exchange,  you can request for exchange of other items or stored credit for future purchase.

All items are non refundable in cash. We will  offer store credits for future purchase, with no expiry date. 



WARRANTY

We take pride in our work and designs and strive to only deliver the best to you. We are sorry if your jewellery malfunctioned shortly after purchasing.
Within 30 days of purchase, we are happy to repair or send a replacement piece to you.
Pictures of malfunctioned piece has to be provided accordingly for us to assess the condition of the item before we proceed with the repair or replacement.
Wear and tear /tarnishing due to individual's use and care does not qualify as defect. We reserve the rights to determine if a replacement or repair can be provided on a case by case basis.