All orders are despatched from our studio in Singapore.
Lead time for customised item is about 2-5 working days, prior to packing and mailing.
Please also note that we will only proceed to customise your jewellery after verification of payment.
All items are despatched from our studio located in Singapore, via SingPost.
For Local (Singapore) Orders:
Enjoy complimentary Registered Mail when you spend above SGD $80.00.
For order value below SGD $80.00, Normal Mail is complimentary.
You can opt to top up SGD $2.50 to upgrade to Registered Mail (highly encouraged).
*IMPORTANT* We will not be held responsible for any delayed/loss mail via normal postage. As normal mail does not come with tracking reference, please understand that we will not be able to assist to locate any lost parcel mailed via Normal Mail.
Registered Mail comes with a tracking reference. Registered Mail will be delivered to door and require a signature to receive.
We highly encourage you to opt for registered mail to avoid any delay/lost mail.
Delivery Lead Time For Normal Mail: 1-4 working days ; Registered Mail: 2-3 working days
You may track your parcel here: http://www.singpost.com.
For International Orders:
All international order will be mailed via SingPost International Registered Mail (Non-Express).
Enjoy complimentary International Registered Mail for order value above SGD150.00
For Order below SGD $150.00:
Shipping to Asia countries is SGD $5.00 flat rate.
Shipping to Rest of the world is SGD $10.00 flat rate.
A tracking reference will be provided to track your parcel. You may track your parcel here: http://www.singpost.com
Once at destination port, parcel will be handed to country's local postal handler to deliver the parcel. Please note that some countries do experience limited tracking updates/details.
Delivery Lead Time For International Registered Mail: 7-21 working days
*Please note that all customs, taxes, duties fees may still apply, and are not included in the order total bill. Such applicable fees may be due upon delivery.
Shipping Terms and Policies
All orders will be shipped to the address provided by the customer upon check-out. We shall not be liable for any forms of lost packages due to incorrect/missing details of address.
Please reconfirm that you have included your postal code and unit number (if any) correctly.
For returned package due to an invalid address or if the package is unclaimed at your local postal office, you will bear full responsibility for the shipping charges necessary for a re-shipment. In such cases, a return or refund is strictly prohibited.
By shopping with us, you are responsible for all applicable custom charges and taxes.