Enjoy FREE courier delivery with purchase of SGD55 and above

WE SHIP WORLDWIDE ! 

Shipping & Delivery

Processing

All orders are despatched from our studio in Singapore.

Lead time for customised item is about 2-5 working days, prior to packing and delivery.

Please also note that we will only proceed to customise your jewellery after verification of payment.


Shipping


LOCAL (SINGAPORE) SHIPPING:  

 

Enjoy free shipping for purchase $55 and above. 

Your order will be delivered by our courier team, icommerce.

Parcel will come with a tracking reference. You can track your parcel's status here.

Lead time for delivery is 1-3 working days. 


 

For orders below $55, $2.50 will be charged. 

With effect from 24 October 2017, we will not be shipping your orders via Singpost Normal Mail (no tracking reference). 

This is to remove the risk of lost/delayed mail and any ambiguity of the shipping process, so that you can shop with a peace of mind. 

 

Our courier team will attempt to arrange for redelivery if the first delivery is unsuccessful.

However, if the delivery is unsuccessful after multiple attempts/ due to incorrect address provided, parcel will be returned back to us. For re-delivery, a $4.00 fee will be chargeable. 

 


INTERNATIONAL SHIPPING:

 

Standard International Shipping (Non Express) 

Standard international Shipping will be delivered via SingPost International Registered Mail, by air. 

Delivery Lead Time For International Registered Mail: 7-21 working days

Shipping to Asia countries is SGD $5.00 flat rate.

Shipping to Rest of the world is SGD $10.00 flat rate.

A tracking reference will be provided to track your parcel. You may track your parcel here: http://www.singpost.com

Once at destination port, parcel will be handed to country's local postal handler to deliver the parcel. Please note that some countries do experience limited tracking updates/details. 



Express International Shipping * NEW *

We now offer Express International Shipping to the following selected countries.

Countries Shipping Rates (SGD) Free Express International Shipping (SGD)
Malaysia, Hongkong , Macau $ 8.50  Purchase above $150
Australia, Indonesia $20.00 Purchase above $150

Express International Shipping is handled by our courier team, iCommerce.

FULL tracking status and details will be provided. You can track your parcel's status here.

Delivery Lead Time For  Express International Shipping: 2-3 working days



Our courier team will attempt to arrange for redelivery if the first delivery is unsuccessful.

However, if the delivery is unsuccessful after multiple attempts/ due to incorrect address provided, parcel will be returned back to us. For re-delivery, a $8.50/$20.00 fee will be chargeable. 

*Please note that all customs, taxes, duties fees may still apply, and are not included in the order total bill. Such applicable fees may be due upon delivery. 

 


Shipping Terms and Policies 

All orders will be shipped to the address provided by the customer upon check-out. We shall not be liable for any forms of lost packages due to incorrect/missing details of address. 
Please reconfirm that you have included your postal code and unit number (if any) correctly. 

For returned package due to an invalid address or if the package is unclaimed at your local postal office, you will bear full responsibility for the shipping charges necessary for a re-shipment. In such cases, a return or refund is strictly prohibited. 

By shopping with us, you are responsible for all applicable custom charges and taxes.